Frequently Asked Questions | Texas.gov (2024)

Texas by Texas (TxT) What is Texas by Texas (TxT)? How do I access TxT? What information do I need to create a TxT account? What if I don’t have a Texas DL or ID – can I still create a TxT account? Can I create a TxT account for someone else? What if I lost my Texas DL or ID – can I still create a TxT account and order a replacement? What services can I complete on TxT? What types of payment does TxT accept? How do I change my email/username associated with my TxT account? How can I see my TxT transaction and activity history? What is linking and what does it mean if I link my license or registration? Which vehicles are not eligible to be linked or renewed on TxT? Can I link multiple vehicles to my TxT account? How can I opt in or out of TxT alerts and reminders such as vehicle registration renewal or new features and services updates? I received a “We Couldn't Verify Your Information” error message. Now what do I do? I renewed my vehicle registration on TxT, but it still says it has expired or will expire. Did something go wrong with my renewal? Can I renew my Texas driver license/ID card or vehicle registration without a TxT account? Can I deactivate my TxT account? Payments Why was my payment declined? Why is my card getting charged even though the payment was declined? I’m paying with a corporate card and need to enter a billing ZIP code. What should I do? I’m paying with a gift card and need to enter a billing ZIP code. What should I do? My credit card was issued by a foreign bank, so I don’t have a U.S. ZIP code. What should I enter for billing ZIP code? I live in another country that doesn’t use ZIP code. What should I enter for billing ZIP code? Elections and Voting How do I register to vote? Why can’t I register to vote online? How can I find out where to vote? Can I vote by mail? How do I change the address on my voter registration? I don’t have my Voter Unique Identifier Number (VUID). How do I update my voter registration? Do I have to vote in the primary in order to vote in the general election? How do I un-register to vote? Where do I change my political party? What's on the ballot? Driver License, ID, and Commercial Driver License Renewal and Replacement I want to renew my DL/ID/CDL online. How do I know if I’m eligible? How can I renew or replace my DL/ID/CDL online if I’m eligible? How can I track the status of my DL/ID? I’m ineligible to renew my DL/ID online. Now what? How do I replace my lost or stolen DL/ID? How do I schedule an in-person appointment at a local DPS office? Driver License Eligibility and Reinstatement Fee Payments Where can I find answers to questions about my DPS reinstatement fees? eCommDirect Online Commissary Purchases and Deposits How do I know who is eligible to receive purchases? What do I do if I’m locked out of the eCommDirect system? What do I do if my session timed out? My commissary order hasn’t been received. Where can I find help? My deposit hasn’t been received. Where can I find help? What is the maximum purchase amount? Licensee Driver Records I can’t print my driver record after ordering it online. How do I get a copy? Vehicle Registration Renewal Why do I have to get my vehicle inspected before I renew it? How do I renew my registration online? If I’m using the “classic” vehicle registration renewal application (not TxT), what address should I enter in the payment section? I get an “In Process” or locked out error message when trying to renew my vehicle registration online. What should I do? I haven’t received my vehicle registration renewal sticker after renewing my registration online. Where can I find it? Where can I request a refund for my vehicle registration fee? Why did I receive a registration renewal notice for a vehicle I’ve sold? Vital Records What kind of records can I order online? What are the requirements to order a vital record online? What’s the processing time for a vital record order? I'm trying to order online, and I'm getting an error message that my information couldn’t be verified. What do I do? I’m not allowed to order online based on my relationship to the record, but I believe I have a right to the record. Why can't I order the record using Texas.gov? What are my options? Can I save my order and finish it later? Can my online order be shipped to multiple addresses? How do I check the status of my online order? How do I change or update information on a vital record? References